The Keynote speaker, Janet M Jensen will present a talk titled: Let No One Steal Your Joy: Practical Tips for Dealing With Difficult People. Janet Jensen is an experienced career and clinical counselor, college instructor, and training and organizational development professional with over 20 years of experience providing internal consultation to organizations. Her talk will illustrate practical techniques to deal with disgruntled supervisors and staff that can lead to frustration and even burn out. She has helped lead initiatives are her current employer that resulted in a 30% decrease in employee turnover. Learn to identify the four choices we each have when faced with a ‘difficult person. See what is floating under the surface fueling the difficult behavior. Identify your own physiological response when faced with difficult behavior. Develop essential strategies to deal with such behavior. And finally, develop your own plan to deal with difficult persons.