For anyone who’s interested, here are the three articles that Mary Ellen Bates highlighted in her continuing-education session. “What Are They Doing and What Do They Want: The Library Spaces Customer Survey at Edmonton Public Library”https://journal.lib.uoguelph.ca/index.php/perj/article/view/1967/2633#.VHysVcmKLZg This article discusses a survey, of patrons at the Edmonton Public Library, designed to determine how they use library…