(via the Illinois Library Association)
Crisis communication is a crucial component that should be integrated into your library’s communication plan. While no one can foresee when, where, or how a crisis will occur, we can increase our readiness for the next one, large or small, and implement effective crisis communication plans and procedures.
The 4th Annual ILA Marketing Forum Mini-Conference features marketing and communications expert Cordelia Anderson and web developer, librarian, national speaker, and author Laura Solomon. These experts show successful plans and techniques from internal communications among leadership and staff, to public messaging and responses to criticism.
A historic pandemic, as well as uncertainties about how to address such a massive crisis, have taught us many things. Let’s lean in together and learn how to put it all together and be prepared for whatever may transform libraries in the future.
This virtual conference will take place on Friday, April 29, from 10:00 AM to 2:00 PM CDT. The cost is $15 for ILA personal and institutional members and $20 for non-members.
For more information, and to register, please go here. This event will be recorded, and those who register but are unable to attend will be provided with a link to the recording. If you have any questions about this event, please contact Tamara Jenkins, at tjenkins@ila.org.