(via Ashley Dupuy, Kennesaw State University)
The Georgia Library Association’s Carterette Series Webinars presents “Analyzing Virtual Reference Data to Improve Services: Practical Methods and Strategies”. The webinar will take place on Wednesday, August 3, starting at 1:00 PM CDT. Please see below for additional information, including instructions for registering.
Cost: Free
Description: We all gather quantitative and qualitative data in our virtual reference services, but does anyone look at them? More importantly, how can such analysis improve the quality of service for our patrons? The presenters will provide an overview of library assessment projects that have analyzed different types of virtual reference data to train staff, increase engagement, and improve services. Attendees will be empowered to use their data to better understand their patron needs and make changes to public services for the better.
About the Presenters
Sheeji Kathuria is the Instruction & Honors College Librarian for Perimeter College and the Assessment Coordinator at Georgia State University Library. Her research interests include social media management and reference services assessment. She received her MLIS from the University of Tennessee, Knoxville and BA in Sociology from the University of Georgia.
Amanda Clay Powers is a Professor and Dean of Library Services at Mississippi University for Women. She is the co-author of A Starter’s Guide for Academic Library Leaders, the author of “The Value of Reference Services: Using Assessment to Chart the Future” in Reimagining Reference in the 21st Century, and co-author of “What Happens When They Start Talking Back: Next Level Twitter for Libraries” in Social Media: The Academic Library Perspective, among others. Her research interests are library leadership, social media in academia, and virtual reference assessment. She has a BA in English Literature from Wellesley College and an MLIS from Simmons University.
Registration Steps
1. Go to the registration page.
2. Complete and submit the form.
3. A URL for the event will be emailed to you immediately after registration.
4. If asked for a password to attend the webinar, use 0000.
Can’t make it to the live show? No worries! The session will be recorded and available on the Carterette Series Webinars site for later viewing.
Please contact a member of the Carterette Series planning team, at carteretteserieswebinars@georgialibraryassociaion.org, with questions or programming suggestions.